Order Methods
You may place your orders as a guest or as a registered user. Registering will enable you to check-out quickly without needing to write every single contact detail each time you proceed to checkout. When checking out as a guest, please provide us with a valid email so that you may receive the statuses of your shipment, and so that we can contact you in case of any delays, shortage in stock etc.
Payment Methods
– PayPal
Pay via PayPal; you can pay with your debit/credit card if you don’t have a PayPal account.
– Stripe
Pay with your debit/credit card via Stripe. Card details shown on the check-out are securely handled by Stripe and are not shared with the santorini,net’s server.
– Alpha Bank Gateway
Pay via Alpha Bank; Visa, Mastercard, Maestro, American Express, Diners, Discover
– Direct bank transfer
Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
– Cash on delivery.
Applicable only to shipments within Greece.
Delivery Methods
Your package will be delivered by registered post (Hellenic Post) or United Parcel Service (UPS) to the address you choose in your checkout. You also have the “local pickup” option which is free of charge in case you are on the island and can come over to pick up your purchases.
Shipping Time
Please allow 2 working days for shipping and 5-20 days for delivery – depending on the country and the delivery method.
Shipping Cost
Shipping cost will depend on the total weight of the items you purchase and the country of delivery. The total cost will be shown in your checkout, and will automatically add up to the total cost of your order. You may check your shipping costs using the special box below your shopping cart by providing your destination.
Countries we post packages to
We can ship the package to about everywhere. For food and wine being sent outside the EU there might be a slight delay to the time of delivery. Do not worry though, once an order is shipped, a tracking number is emailed to you, and you can check the status of your package.
Customs Duties
When an order is shipped from Greece to a non-EU country it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible for ensuring to comply with laws and regulations of the country of destination. Santorini.net/shop does not have any responsibility on these additional charges that may apply. Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
Return Policy
You have the right to cancel and return your order within 14 days, for any reason and without a justification.
All returns or exchanges must be requested within 14 days after the package is delivered successfully. For return/exchange, products must be in brand new condition as received, with the original box they came with without any tape or marks on the box. Please email us at e-shop@santorini.net, stating your order number and the products you want to return/exchange. We will send you the details on how to send the products back for refund or exchange, usually within 24-48 hours. Returns and exchanges packages sending back to our Eshop must be postmarked within 7 days from the date when your request has been approved. Buyer pays for shipping back in original condition packaging. After inspection, we will remove the shipping cost from your total cost and then return back your money. For exchanges, the buyer is charged for the extra shipping costs.
Under EU rules, we will replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.